We are committed to protecting our customers' privacy. Please take a moment to review this notice, which explains the information we collect about you, how we use it, and your rights.
What personal data do we collect about you?
We collect personal data in a variety of ways to provide more personalized and efficient services. Specifically include:
- Information you provide when using the website, such as name, contact details, organization, country and account details.
- Transaction and billing information, including delivery details, to facilitate smooth order completion.
- Records of interactions with customer service teams or social media to better understand and resolve user issues and needs.
- Information provided when participating in contests or surveys is used to improve our products and services.
- Information collected automatically through cookies and other tracking technologies, such as browsing history and device information.
- Other necessary information collected based on your consent, such as location information.
2. Data collection purpose:
How do we use this personal data?
We process personal data for a variety of purposes, including:
- Fulfill orders and maintain online accounts to ensure order processing and timely updates of customer information.
- Handle user inquiries and complaints to provide an efficient customer service experience.
- Personalize website content based on user preferences and behaviors to provide services closer to user needs.
- Continuously improve website functions and performance, and monitor users' usage habits and behaviors.
- Conduct market research to understand user feedback on products and services in order to optimize products and marketing strategies.
- Send marketing information and targeted advertisements based on user consent to improve marketing effectiveness and user experience.
- Protect the rights and interests of users and the security of the website through fraud investigations and security protection measures.
- Comply with legal and regulatory requirements, protect the legitimate rights and interests of users and the compliance of website operations.
3. Legal basis:
We rely on different legal bases to lawfully process personal data, including but not limited to:
- Fulfill the contract signed with the user or take steps before signing the contract, such as processing orders and paying service fees, etc.
- Use personal data for marketing and targeted advertising with the user’s explicit consent.
- For our legitimate business interests, such as improving product and service quality, increasing market competitiveness, etc.
4. Marketing:
Marketing Communication:
We will send marketing information to users based on their preferences and activities, such as latest product introductions, promotions and customized services.
5. Data sharing:
Who do we share this personal data with?
Personal data may be shared with the following parties:
- Affiliated to the company, used for website operation and data management to ensure the security and confidentiality of user information.
- Service providers, such as payment processors and logistics companies, for services such as processing orders and delivering goods.
- Legal advisors, fraud prevention agencies and law enforcement agencies (if necessary) to safeguard the legitimate rights and interests of users and the compliance of the website.
- In the event of a sale of business assets, our customers' personal data may be disclosed to potential buyers, but we will do our best to ensure the security and confidentiality of user information during the process.
6. Security and Retention:
We have adopted a series of security measures to protect users’ personal data, including but not limited to:
- Encryption technology ensures the security of data during transmission.
- Access control so that only authorized employees can access necessary personal data.
- Cooperate with third-party service providers to ensure that they have adequate security measures.
The data retention period is determined based on the purpose of data use and legal requirements. After the necessary retention period is exceeded, we will promptly delete the user's personal data.
7. Children’s Privacy:
This website is not intended for users under the age of 18, and we do not knowingly collect personal data from minors. For the protection of minors, we have adopted a series of strict measures, including but not limited to:
- Minors are expressly prohibited from using the website or providing personal data without the consent of their guardian.
- Make every effort to avoid access and registration by minors through technical means and manual review.
We strongly recommend parents or guardians to supervise and guide minors' online behavior to ensure the security and confidentiality of their personal data.
8.Cookie:In order to provide a more personalized and quality service experience, we use cookies and similar technologies for site functionality, performance measurement and targeted advertising. Users can choose whether to accept Cookies based on their personal preferences, but please note that disabling Cookies may affect the normal operation of some website functions.
9. User Rights:
Users have certain rights to their personal data, including but not limited to:
- The right to access personal data and to request a copy of their personal data.
- The right to correct or update personal data to ensure the accuracy and completeness of the personal information.
- The right to erasure of personal data, requesting the erasure of personal data that is no longer necessary.
- Object to the use and processing of personal data, such as opting out of marketing messages and targeted advertising.
We will do our best to meet users' legitimate requests within the legal and reasonable scope and ensure that users' rights and interests are fully protected.
10. Updates and Contact:
We will regularly update our privacy policy and publish it on our website so that users can understand the latest privacy policy. If users have any questions or suggestions about the privacy policy, please feel free to contact our customer service team.
Policy Change:
We reserve the right to modify the privacy policy at any time and will notify users through website announcements when the policy changes. Users should check the privacy policy regularly to understand the latest policy terms and protection measures.
external link:
We are not responsible for the content or privacy practices of external websites, and users should judge their own risks and take appropriate precautions when accessing external links.
Offline collection, use and disclosure of information:
We may also collect users' personal data offline, such as phone orders or fax orders, but we will strictly follow the same privacy principles and protection measures as we collect online. If you have any questions about the Privacy Policy, please email us at info@fluorio.com
